Terms of Service
We believe in clear, transparent terms. No hidden clauses, no confusing jargon. This document outlines the mutual responsibilities that ensure a smooth experience when purchasing and servicing premium appliances across Australia.
Effective Date
January 2026
Acceptance of Terms
By accessing aussiehomeappliances.com.au, you enter into a binding agreement with Aussie Home Appliances (ACN 123 456 789). Our terms are designed to protect both your rights as a consumer and our operational integrity. When you browse our catalog, create an account, or purchase a product, you confirm that you are at least 18 years of age and possess the legal authority to enter into contracts under Australian law.
We reserve the right to update these terms to reflect changes in our services, technology, or legal requirements. We will notify registered users of material changes via email or through a prominent notice on our site. Continued use of our services after such changes constitutes acceptance of the updated terms.
Account Security & Responsibilities
Creating an account provides access to order history, warranty tracking, and exclusive offers. You are solely responsible for maintaining the confidentiality of your password and account information. Any activities performed under your account are your responsibility. Notify us immediately at info@aussiehomeappliances.com.au of any unauthorized access or security breach.
We strictly enforce a one-account-per-household policy to prevent fraud and abuse. Accounts found to be engaging in reselling activities without prior authorization, automated data scraping, or any form of malicious activity will be terminated immediately without notice. We may also freeze pending orders and withhold refunds in cases of policy violation.
Warranty & Product Myths
Understanding the difference between retail promises and legal rights can save you thousands. We adhere strictly to Australian Consumer Law (ACL).
Myth: "No returns on opened appliances"
Reality: If an item is faulty, you have full rights to a refund or replacement under ACL, regardless of whether the box is opened. We cannot refuse a claim for "change of mind" on faulty goods.
Myth: "Extended warranty is mandatory"
Reality: Extended warranties often duplicate rights you already have for free under Australian Consumer Law. We offer them for peace of mind on mechanical failure after the standard period, but they are entirely optional.
Myth: "Installation voids warranty"
Reality: Self-installation is permitted if done according to the manufacturer's instructions. However, damage caused by improper installation (e.g., water leaks from loose fittings) is not covered. We recommend our certified installation partners for complex integrated units.
Limitation of Liability
To the fullest extent permitted by Australian law, Aussie Home Appliances limits its liability to the replacement or repair of faulty goods, or the refund of the purchase price. We are not liable for any consequential losses, including but not limited to loss of profits, loss of data, or damage to other property caused by a malfunctioning appliance.
Our site is provided on an "as is" basis. While we strive for 99.9% uptime, we do not guarantee that the website will be uninterrupted or error-free. Maintenance windows may occur without notice to ensure the security and stability of our platform.
- Maximum liability capped at the purchase price of the product.
- Exclusions apply for misuse, commercial resale, or force majeure events.
- Third-party logistics partners are liable for transit damage once dispatched.
Intellectual Property & Conduct
All content on this site—including product images, specifications, manuals, and our "Appliance Fitment Guide" methodology—is the property of Aussie Home Appliances or its content suppliers and is protected under the Copyright Act 1968 (Cth). You may view and print content for personal, non-commercial use only.
When you submit reviews, photos, or questions, you grant us a license to use that content for marketing purposes. We reserve the right to remove any content that is defamatory, obscene, or violates the rights of others. We do not tolerate harassment of our staff or other customers via our support channels.
Report IP ConcernsProhibited Actions
Dispute Resolution
We aim to resolve issues quickly and fairly.
Contact Support
Email us with your order number and issue details. We respond within 24 hours.
info@aussiehomeappliances.com.auInternal Review
Our team investigates and proposes a resolution (repair, replace, refund).
Standard PolicyExternal Mediation
If unsatisfied, you may contact the ACCC or your state's fair trading body.
ACCC WebsiteCompany Details: Aussie Home Appliances | 123 Collins Street, Melbourne, VIC 3000 | +61 3 9876 5432 | info@aussiehomeappliances.com.au
ABN: 12 345 678 901